FAQ

Frequently Asked Questions

1. How long does shipping take?
- Standard orders (retail): 2-4 business days for processing. Shipping 3-5 business days.
- Wholesale orders: 7-14 business days for processing. Shipping 3-4 business days.

2. Can I return an item?
No, all sales are final. However, if you encounter an issue, please send us an email at aleapofbeauty@gmail.com, and we'll assist you.

3. Do you ship internationally?
Yes, international shipping is available, and it can take up to 21 business days. We only ship international orders with UPS. Please note that we are not responsible for any duties and taxes.

4. What if I see a color I want that's not listed under wholesale?
Feel free to email us at aleapofbeauty@gmail.com with any questions. We'll be happy to assist you.

5. What if my package arrives damaged?
While we are not responsible once shipping is in the carrier's hands, if an item is damaged, please send us a picture at aleapofbeauty@gmail.com, and we will address your concerns.

6. What if I don't get my package, and it says delivered?
Please check with your mail carrier to see what may have happened and file a claim with USPS. Sometimes, it may say "delivered" but take another day, especially during holiday seasons. Please note that we are not responsible for lost or stolen items.

7. What is the price of wholesale?
Please refer to our wholesale catalogs for gloss jars and pre-filled glosses available on our website at www.aleapofbeauty.com.

8. I want an item, but it says sold out?
If you see an item you like that is no longer in stock, click "notify when available." It will notify you as soon as it's back in stock. Please ensure it isn't a limited-time-only item.

9. What payment methods do you accept?
We accept PayPal, Venmo, any major credit or debit card, Klarna, Sezzle, and Shop Pay.

10. What is buy now, pay later?
Buy Now, Pay Later is a convenient payment option that allows you to make a purchase upfront and delay the full payment until a later date. With this option, you can enjoy the products you want immediately without having to pay the entire amount upfront. Instead, you can split the total cost into smaller, more manageable installments over a specified period of time. It provides flexibility and convenience, allowing you to make purchases and budget your expenses according to your needs. We offer various payment providers offer Buy Now, Pay Later services, and you can choose the payment plan that works best for you.

11. Can I cancel my order?
No, cancellations are not available. We start processing orders as soon as we receive them and are unable to make changes once received.

12. Do you offer free shipping?
Free shipping is available for standard orders (retail) only if you spend over $40.